Dramatic moment disruptive passenger HALTS airline by screaming at flight attendants for speaking English in chaotic scenes

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A woman was thrown off a plane after reportedly screaming at flight attendants for speaking English.

Her outburst caused a delay of nearly two hours on board the aircraft, which was set to travel from China to Malaysia.

The angry passenger even claimed that she was an off-duty flight attendant for a rival airline and that she was ‘filming a reality show’.

As cabin instructions were read out in English and Malay, the woman sprung to her feet and proudly exclaimed: ‘I am from China!’

The scenes were filmed on AirAsia X flight D7809 from Chongqing Jiangbei International Airport in China to Kuala Lumpur International Airport in Malaysia on 22 April.

The flight, originally set for a 2am departure, was grounded until 3.46am as security dealt with the escalating situation.

According to witnesses, the disturbance began when the passenger refused to switch her mobile phone to flight mode during taxiing.

When a fellow traveller, identified as Mr Mou, began filming the safety protocol breach, the woman reportedly became ‘uncontrollable’. 

A woman, who claimed to be a flight attendant, started screaming on the plane

A woman, who claimed to be a flight attendant, started screaming on the plane

The flight staff tried to speak to her to calm her down, but she shouted at them because they were speaking English

The flight staff tried to speak to her to calm her down, but she shouted at them because they were speaking English

The passenger reportedly shouted: ‘Why does an international flight not speak Chinese?’

The woman, who identified herself as an off-duty flight attendant for China Southern Airlines, demanded an apology from those filming her.

AirAsia crew members attempted to de-escalate the situation, but the woman refused to sit down or comply with safety instructions.

Following standard protocol, the pilot returned the aircraft to the gate, where airport police were called to remove the passenger, as reported by Creatorzine.com.

A spokesperson for the Chongqing airport authorities confirmed that the passenger was escorted off the flight for ‘disrupting public order on an aircraft’.

The flight eventually landed safely in Kuala Lumpur at 8.14am.

It is understood that some passengers missed connecting flights in Kuala Lumpur due to the delay, with several reportedly forced to wait 24 hours for the next available service.

Benyamin Ismail, general manager of AirAsia X, stated: ‘The pilot made the decision to return to the parking bay for the safety and order of the aircraft as the guest refused to follow instructions and interfered with the crew’s duties.’

Other passengers on board the aircraft who were watching found the situation amusing

Other passengers on board the aircraft who were watching found the situation amusing

Eventually, local authorities were forced to remove the unruly passenger

Eventually, local authorities were forced to remove the unruly passenger

He added: ‘The guest was removed by the local authorities. 

‘We would like to praise our crew members for their professionalism in handling the situation according to the set procedures.’

A spokesperson for China Southern Airlines denied that the woman in question was a flight attendant, stating: ‘The person involved is not an employee of our company.’

It comes after an AirAsia flight was forced to make an emergency landing two hours after takeoff, leaving passengers stranded in Brisbane earlier this year.

Flight D7221 was bound for Kuala Lumpur, Malaysia, after departing Sydney.

The plane began issuing the international code for a general emergency, referred to as ‘squawking 7700’, according to Flight Radar.

The altitude of the plane dropped from 34,000ft – which is a typical commercial cruising height – to about 10,000 ft, according to Flight Radar data.

All 142 passengers and the 11-person crew disembarked without incident.




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