EXCLUSIVEThe streets where YOU could fall victim to the phone muggers of Mayfair: How thieves on e-bikes roam in loops around one of London's most affluent districts hunting for targets

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  • READ: Moment builder has phone snatched by e-bike riding thief in Hyde Park 
  • Have YOU been affected? Email katherine.lawton@mailonline.co.uk  

Phone muggers on e-bikes are increasingly targeting one of London’s most affluent areas – as MailOnline plots out the hotspot streets where they have struck several times in recent months. 

The capital is in the grip of a phone-snatching frenzy that has seen the internet dominated by clips of masked thugs dressed head-to-toe in black swooping on unsuspecting victims in Mayfair, east of Hyde Park. 

In recent months we have reported on thefts in Park Lane, Audley Street, Oxford Street and Bond Street – the latter seeing a victim have his phone stolen as he inadvertently filmed the men who swiped his device.

The techniques used are almost always the same. Thugs dressed all in black, wearing masks or balaclavas, are using illegally modified electric bicycles to creep up on their victims before leaning in and helping themselves to their handsets.

Bikes are typically throttle-powered with no need to pedal, equipped with high-power motors capable of propelling thieves at 30mph as well as chunky off-road tires ideal for mounting pavements and escaping over rough terrain.

Some thugs use mopeds, with a pillion-riding partner acting as phone-snatcher – but around the quiet streets of Mayfair, it’s the silent snatchers that are prevalent.

The crooks’ disguises and speed make them nigh-on untraceable to the point police chiefs have called on phone makers to do more to make the devices harder to unlock and sold on the black market.

Have YOU been affected? Email katherine.lawton@mailonline.co.uk   

MailOnline's new map shows the apparent routes young crooks are taking on a regular basis in and around Hyde Park

MailOnline’s new map shows the apparent routes young crooks are taking on a regular basis in and around Hyde Park 

A worker was walking opposite Hyde Park with a colleague when a brazen thief, wearing all black, mounted the kerb and made off with his phone

A worker was walking opposite Hyde Park with a colleague when a brazen thief, wearing all black, mounted the kerb and made off with his phone

CCTV shows the builder return into frame shortly after abandoning his chase of the electric vehicle on Friday

CCTV shows the builder return into frame shortly after abandoning his chase of the electric vehicle on Friday 

Dozens of shoppers and tourists are wandering the street, when seemingly out of nowhere, two balaclava-clad cyclists appear

Dozens of shoppers and tourists are wandering the street, when seemingly out of nowhere, two balaclava-clad cyclists appear

But videos published on MailOnline over the summer only showcase the scale of the problem – including a builder who was targeted by a thief, all in black, who casually leans in to steal the handset before speeding off in seconds.

It happened a stone’s throw from the £1,345-a-night Dorchester Hotel on Park Lane – suggesting the criminals are deliberately hanging around the areas immortalised on the British Monopoly board as the most expensive in London.

MailOnline’s map shows the routes young crooks could be taking on a regular basis around Mayfair, Hyde Park and Oxford Street.

Top tips to avoid being a victim of pickpockets 

Keep Your Bag Secure

Use a bag with zips and keep it closed. A crossbody bag is a better option than a shoulder bag, making it harder for someone to grab. Keep backpacks in front of you in crowded areas.

Don’t Flash Your Phone

Pickpockets love smartphones, especially in back pockets or in plain sight. Avoid using your phone in crowded places unless necessary.

Watch Where You Place Your Belongings

Don’t leave your wallet, phone, or bag unattended in cafés or restaurants. Keep your bag on your lap or near your feet rather than on the back of a chair.

Carry Less Cash

Try not to carry large amounts of cash. If you need cash, keep it in a zipped compartment or a secure bag.

Stay Alert in Crowds

Crowded places like train stations, shopping centres, and tourist spots are perfect for pickpockets. Be aware of your surroundings, and don’t get distracted by sudden bumps or someone dropping something nearby.

Tips provided by Get Licensed 

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In July, an incident within the Hyde Park hotspot was captured on CCTV footage when an e-bike riding crook in all black crept up behind an unsuspecting man and swiped his phone. 

The hi-vis worker was walking through Mayfair opposite Hyde Park with a colleague when the brazen thief mounted the kerb and made off with his possession.

And an incident reported in September saw a brazen phone snatcher steal a woman’s mobile in the middle of the day on Oxford Street before calmly taking off. 

Footage filmed by an internet streamer shows the woman standing close to an Oxford Circus Underground exit on her way to work looking at her phone.

Behind her a man on an e-bike silently approaches her and grabs her phone out of her hand before escaping.

Visibly shocked, the woman jumps slightly and then stands rooted to the spot in disbelief. 

A man had his phone stolen at the same spot on July 29, also by a man in all black riding the same style of bike – which resembles a dirt bike. 

Figures published in September show snatch thefts – grabs of phones and handbags –  have risen by 150 per cent in the last year. Of the 78,000 reported in England and Wales in the last year, almost three quarters happened in London.

Phone thefts of all kinds have exploded in the capital. Met Police data shows the number of reported mobile phone thefts almost doubled from 48,209 in 2018 to 94,341 in 2023. 

Soberingly, the number of people charged in connection with phone thefts in the same year is lower despite the huge rise in calls to the police.

Met Police Commander Owain Richards described the thefts as ‘invasive’ and sometimes ‘violent’, adding that the regular hotspot areas include Westminster, Lambeth and Newham. 

And Dep Supt Saj Hussain, the Metropolitan police’s lead officer for phone theft, told the Guardian the majority of victims are school-age children.

For those thinking of fighting back, he advises against it. Met figures suggest a quarter of snatch thefts involve a knife.

Horrifying recent footage of a stand-off in Tottenham Court Road shows a man yelling at a masked e-bike rider in the middle of the road clutching a huge, serrated combat-style blade.

CCTV captured a nearly identical crime in July
Another unsuspecting man had his mobile snatched in broad daylight by a crook in all black on an e-bike

CCTV captured a nearly identical crime in July, also opposite Hyde Park, when another unsuspecting man had his mobile snatched in broad daylight by a crook in all black 

A balaclava-clad thief was seen brazenly snatching a mobile phone from a woman's hand before racing away in central London in April

A balaclava-clad thief was seen brazenly snatching a mobile phone from a woman’s hand before racing away in central London in April

She was seen making an attempt to pursue the thief as he clutched her phone in his hand

She was seen making an attempt to pursue the thief as he clutched her phone in his hand

DS Hussain is not surprised that London has become a hotspot for the so-called ‘i-jackers’. 

‘It’s the largest metropolis, it’s the area that most people come to visit both nationally and internationally. It’s got a lot of footfall, especially tourists,’ he said.

‘We have some of the best transport networks in the world in London. The Elizabeth line has been wonderful for me to commute, but it’s also a wonderful opportunity for those that have been committing thefts elsewhere to come into London, which is a more lucrative market. 

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Shocking moment e-bike phone thieves swoop on victim as he films £450,000 Lamborghini on one of London’s poshest streets

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‘It’s the opportunists’ capital of the nation. You can’t change that.’

The phones are typically swiped by thugs to pawn off or send abroad, as recounted by a number of people on TikTok who share images of the Find My iPhone app showing their Apple devices travelling to China or other far-flung lands.

Emma Hall, 44, whose phone was pinched in Leyton High Street in north London, told MailOnline earlier this year how her phone found itself in Shenzhen – the Asian country’s answer to Silicon Valley, such is its reputation for harbouring electronics businesses.

She recalled: ‘I had my phone in my jacket pocket and as I crossed the road I took my phone out, literally just to text my husband to say “get me a Prosecco, I’m on route”.

‘As soon as I did three lads on bikes went right past me on the pavement and one grabbed my phone.

‘The scary thing is they come so close and fast next to you. It was just so quick and I went over to the bar all shook up.’

Thieves have even been caught with bagfuls of phones swiped in a single spree, with the devices wrapped in tinfoil in a bid to deflect their signals and prevent them from being tracked by their owners.

This moment shows a cycle-riding offender preparing to seize a man's phone in nearby Park Lane

This moment shows a cycle-riding offender preparing to seize a man’s phone in nearby Park Lane

Onlookers could only watch as the victim tried to run after the bike rider before eventually giving up

Onlookers could only watch as the victim tried to run after the bike rider before eventually giving up

Policing minister Dame Diana Johnson has vowed to work with phone makers to make devices less lucrative targets of theft - but there are concerns phones will still be sold for parts

Policing minister Dame Diana Johnson has vowed to work with phone makers to make devices less lucrative targets of theft – but there are concerns phones will still be sold for parts

Ministers have vowed to do more to tackle the spate of phone thefts by urging manufacturers to make devices harder to unlock, ‘designing out’ the ability for used handsets to be sold on.

Policing minister Dame Diana Johnson said last month of the latest figures: ‘Phone companies must ensure that any stolen phones can be quickly, easily and permanently disabled, rather than re-registered for sale on the second-hand market, and we will be meeting them soon to discuss what further action is required to make that happen.

‘If we work together, government, tech companies and law enforcement can break the business model of the phone thieves and moped gangs who rely on this trade.’

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Another victim of London’s phone theft epidemic: Moment thief on an e-bike swipes mobile from woman

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But devices can be valuable even if they can’t be unlocked: stripped down for the fractions of grams of rare metals inside that can then be sold on to unscrupulous traders.

IT and cyber-security expert Thomas Balogun told MailOnline there are pockets of gangs in the UK who will sell stolen phones to cyber criminals overseas.

‘There’s a strong demand for phone parts in China because of the large population. There’s also less stringent regulations around individual parts,’ he said.

‘Eighty-percent of the time it’s for the components in the phone, to refurbish someone else’s phone or to remake it into something else’.

The advice, as with all valuables, is the same as ever: be vigilant, keep phones out of sight, and make sure devices are locked down with a PIN code or facial and fingerprint recognition enabled to protect your data should the worst happen.

Police are trying to fight back – and say the best advice is to contact the police as quickly as possible after the theft has occurred as it maximises the chances of the criminals being brought to justice.

Last month 20-year-old crook Amari Scott jailed for four years after police tracked  him to a shop in Croydon, south London hours after he had stolen two mobile phones with the help of two teenage accomplices.

Officers tracked him using one of the stolen phones’ location services.

CCTV released by the Met Police showed a masked Amari Scott, 20, mount the pavement in Croydon, south London earlier this year on March 6

CCTV released by the Met Police showed a masked Amari Scott, 20, mount the pavement in Croydon, south London earlier this year on March 6

He was found in possession of two stolen phones and a stolen motorbike, and has now been jailed for four years

He was found in possession of two stolen phones and a stolen motorbike, and has now been jailed for four years

Commenting on the phone theft crisis today, the Met said: ‘We understand the impact that mobile phone theft can have on victims – it’s an invasive and sometimes violent crime – and we’re committed to protecting Londoners and tackling this issue as we make the capital safer.

‘Met officers are targeting resources to hotspot areas, such as Westminster, Lambeth and Newham, with increased patrols and plain clothes officers which deter criminals and make officers more visibly available to members of the community.

‘We continue to use data and technology to build intelligence and track stolen items to target offenders. 

‘We are also working with phone firms to “design out” the ability for phones to be reused and sold on as we seek to dismantle the criminal market that fuels robbery and theft.

‘We encourage people to report as soon as they can whenever they have been a victim of mobile phone theft, so officers can investigate swiftly.’

Nearly 52,000 devices were stolen in the capital last year as criminals on mopeds and e-bikes used violence and distraction techniques to target victims.  

The worst-hit borough in 2023 was the City of Westminster, where tourists flock for theatre shows and high-end shopping, with 18,863 reported incidents in the year to December – up 47 per cent from 12,836 in the previous 12 months.

Camden was the second worst affected, with 4,806 incidents, followed by Southwark (4,376), Hackney (2,761), Newham (2,585), Lambeth (2,394) and Islington (2,117).

How to protect your mobile from e-bike i-jackers 

Criminals often use bikes and mopeds to snatch mobile phones from people, particularly at busy locations such as outside stations, shopping centres or concert venues. Often victims are approached from behind while talking or texting on phones. Criminals on mopeds or bicycles may mount the pavement to grab the phone or snatch it from the road. Sometimes when it’s a moped, a pillion passenger will snatch it.

While most thefts happen between six and ten at night, criminals operate during the day too, so always look out for what’s going on around you. 

The Metropolitan Police has urged people to follow these steps to protect your phone: 

Be aware of your surroundings

  • If you need to call or use your phone on the street, look out for anyone on a bike or a moped near you. Look up, look out
  • Make it quick so you don’t become distracted
  • Don’t text while you’re walking – you won’t notice what’s going on around you
  • If that’s not possible, stand away from the roadside, close to a building or wall, so no one can come up behind you
  • Going hands-free can prevent a thief from snatching your phone out of your hand 

Use security features on your phone

  • You must switch on your phone’s security features to protect your phone
  • Use the keypad lock so that thieves cannot immediately access your phone, or use the biometric authentication if your phone has it (fingerprint or facial recognition)
  • Your phone may have other security features you can use – these could allow you to wipe data, lock your handset, or prevent a thief from restoring a phone to its factory settings from another internet device
  • Consider installing an anti-theft app. These can be an effective way of helping police trace your phone and identify the thief

Know how to identify your phone if it’s stolen

  • Every phone has an IMEI number which helps police and insurance companies to identify it if it’s stolen. UK network operators can also stop a stolen phone from working across their networks with its IMEI
  • Find your IMEI number by dialling *#06# from your phone and keep a written note of it; if the phone is stolen, report the number to your mobile provider to stop it being used
  • Register your valuables on an accredited property database.

Never confront a thief or risk your own safety for the sake of your mobile

Source: The Metropolitan Police 




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