Meet the man who stays in Britain's worst-rated hotels so you don't have to, from dustbins full of rubbish in a corridor to a 'disgusting' bathroom and a bedroom unlocked and open when he arrived…

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  • Zac Jones shares video reviews of Britain’s ‘worst-rated’ hotels to TikTok 
  • Which hotel would you want to avoid the most? Vote in our poll below…
  • READ MORE: Britain’s best B&Bs for 2024 revealed

Meet the man staying in some of the UK’s ‘worst-rated’ hotels – so you don’t have to.

Zac Jones, a delivery driver from Liverpool, hops from one ‘terrible’ hotel to another, sharing footage of his experiences that has helped him gain over 70,000 followers for his @zacjonesliverpool TikTok account.

Zac trawls Tripadvisor to find hotels with shockingly bad reviews, then travels up and down the country to give his verdict on them.

Here we present six of Zac’s review stays, which feature ‘disgusting’ bathrooms, dustbins full of rubbish in corridors, sticky floors, damp smells and, on one occasion, a bedroom that was already open when he arrived.

Scroll down to see which hotel you’d most like to avoid…

Britannia Sachas Hotel – Manchester

Zac Jones, a delivery driver from Liverpool, hops from one 'terrible' hotel to another, sharing footage of his experiences to TikTok. Zac says Manchester's Britannia Sachas Hotel (above) is 'far from perfect, but far from terrible'

Zac Jones, a delivery driver from Liverpool, hops from one ‘terrible’ hotel to another, sharing footage of his experiences to TikTok. Zac says Manchester’s Britannia Sachas Hotel (above) is ‘far from perfect, but far from terrible’ 

Zac (above) has gained over 70,000 followers on his @zacjonesliverpool TikTok account. He's pictured above outside Sachas Hotel in Manchester

Zac (above) has gained over 70,000 followers on his @zacjonesliverpool TikTok account. He’s pictured above outside Sachas Hotel in Manchester

This property has a woeful average rating of two out of five from 2,941 reviews on Tripadvisor, with 1,595 of them carrying verdicts of ‘terrible’.

One recent reviewer, ‘Maddie’, urged users of the review platform not to waste their money on it, concluding that it was ‘easily the worst hotel’ she’d ever stayed at.

‘The rooms are disgustingly hot and nothing even works,’ she fumed.

In the video review for this property, Zac sets out to determine if the hotel is ‘as bad as they say’.

As he enters the building, illuminated by a neon sign, he says it ‘looks good from the outside’.

As he explores the building and finds his room, he says it’s ‘far from perfect, but far from terrible’.

Upon closer inspection of the room, he says his bed and bathroom look clean and concludes there’s ‘not much to complain about.’

Overall, he says: ‘This place isn’t as bad as people make out.’

Rooms from £32 a night.

Adelphi Hotel – Liverpool

The Adelphi Hotel in Liverpool (pictured) has an average rating of 2.5 out of five from 8,975 Tripadvisor reviews

The Adelphi Hotel in Liverpool (pictured) has an average rating of 2.5 out of five from 8,975 Tripadvisor reviews

The Adelphi Hotel is ranked 106 of 109 hotels in Liverpool, with an average rating of 2.5 out of five from 8,975 reviews, nearly 3,000 of which are graded ‘terrible’.

So not enticing on paper, with one Tripadvisor reviewer complaining that the staff are ‘rude and unhelpful’ and another disappointed with their ‘dark, dingy and not clean’ room.

What does Zac think?

While looking at its exterior, he says it is ‘quite a nice building’, and upon entering, he notes: ‘I’ve been in worse places than here.’ His room he describes as ‘a bit dated’ but ‘clean’, aside from its ‘rotting windows’.

Exploring the rest of the building, including its grand entrance, he says: ‘People joke about this place, but it actually takes me back in time. I feel like this is somewhat of a classy place.’

Rooms from £45 a night.

The Crown Hotel – Stoke-on-Trent

The Crown Hotel in Stoke-on-Trent (pictured) has 207 'terrible' reviews out of a total of 335 on Tripadvisor

The Crown Hotel in Stoke-on-Trent (pictured) has 207 ‘terrible’ reviews out of a total of 335 on Tripadvisor

Oh dear.

This Britannia hotel, which attracts visitors to nearby Alton Towers, is almost universally hated, with 207 ‘terrible’ reviews out of a total of 335.

One reviewer said: ‘Do not stay here, especially if you have kids. We got a room that hadn’t been cleaned and was filthy [with] hairs in the sink, unmade beds. And the room my partner and I got stunk of sewage.’

When Zac checks in, his bedroom is already unlocked and open, which isn’t a great start.

He goes on to label parts of the bathroom ‘disgusting’ and adds that he ‘doesn’t fancy sitting on the toilet’.

The bed ‘feels cheap’, he says, and the room ‘basic’, but he concludes that it’s ‘not too bad’.

But compared to what? Some may ask…

Rooms from £35 a night.

The Grand Hotel – Llandudno

Zac says his room in The Grand Hotel in Llandudno (pictured) is 'one of the nicest' he's been in at a Britannia hotel

Zac says his room in The Grand Hotel in Llandudno (pictured) is ‘one of the nicest’ he’s been in at a Britannia hotel 

The Grand Hotel in Llandudno receives an average rating of three out of five from 2,767 reviews – but is rated as the worst hotel in town.

One Tripadvisor reviewer slates it as ’embarrassingly bad’.

Zac dubs his bedroom ‘one of the nicest’ he’s been in at a Britannia hotel. And despite his balcony doors being locked, he gives it a ‘positive review’.

He adds that the hotel has a ‘lovely’ restaurant with a view of the sea.

Rooms from £45 a night.

Britannia Hotel – Bolton

Zac says the Britannia Hotel in Bolton (above) 'isn't a very well-maintained hotel at all'

Zac says the Britannia Hotel in Bolton (above) ‘isn’t a very well-maintained hotel at all’ 

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The Britannia Hotel scores three out of five from 713 reviews.

Of these, 185 are ‘terrible’ and 104 rated as ‘poor’. Eighty-two guests deem the hotel to be ‘excellent’.

But what does Zac conclude?

Zac notes the ‘nice’ couches in the lobby, but is then perturbed by the black dustbin full of rubbish positioned outside his room, which he describes as the worst Britannia room he’s ever stayed in.

The issues? They include a ‘damp smell’, a ‘sticky’ bathroom floor and a door that has multiple scratch marks on it, probably ‘from a dog’. That was perhaps desperate to escape.

Zac concludes: ‘This isn’t a very well-maintained hotel at all.’

Rooms from £38 a night.

The Grand Hotel – Scarborough

Zac says The Grand Hotel in Scarborough (above) is 'a bit rough around the edges'

Zac says The Grand Hotel in Scarborough (above) is ‘a bit rough around the edges’

This hotel, located in Scarborough city centre is a ‘beautiful-looking building with some 10/10 views of the North Sea’, according to Zac.

It scores 2.5 out of five from 10,172 reviews on Tripadvisor, with nearly half carrying a verdict of ‘terrible’.

One reviewer said their room smelled of ‘rotten cheese’.

Zac’s conclusion is that the property is ‘a bit rough around the edges’, with his room featuring a dirty shower and a hole in the wall.

‘There’s a common theme in this Britannia hotel chain,’ he says. ‘Running down classical British architecture.’

Rooms from £42.

For more from Zac, visit him on TikTok at www.tiktok.com/@zacjonesliverpool.




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